Refund policy

     And Refund Policy

At GOK Jewelry, we are committed to delivering high-quality pieces and a seamless customer experience. We want you to feel confident and satisfied with every purchase.

If for any reason you are not completely satisfied with your order, you may request a return within 14 days of receiving your item.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be requested for return within 14 days of delivery.

  • The product must be unused, unworn, and in its original condition.

  • All original packaging, tags, boxes, pouches, and accessories must be included.

  • Proof of purchase (order confirmation or receipt) is required.

GOK Jewelry reserves the right to refuse returns that do not meet these conditions.

How to Initiate a Return

To begin the return process, please contact us at:

gokjewelrystore@gmail.com

Include your order number and the reason for the return in your email.

Please do not send items back without receiving confirmation and return instructions from our team. Unauthorised returns may not be accepted.

Once your return request is approved, we will provide detailed instructions, including the return address and next steps.

Return Shipping

Unless the item is defective, damaged, or incorrect, customers are responsible for return shipping costs.

We recommend using a trackable shipping service to ensure the safe return of your item. GOK Jewelry is not responsible for items lost during return transit.

Damages and Order Issues

Please inspect your order upon delivery. If you receive:

  • A defective item

  • A damaged product

  • An incorrect item

Please contact us immediately so we can evaluate the situation and resolve the issue promptly.

Our goal is to ensure every customer receives exactly what they ordered in perfect condition.

Refund Process

Once we receive your returned item, it will be carefully inspected.

After inspection:

  • You will be notified of the approval or rejection of your refund.

  • If approved, the refund will be processed to your original payment method.

  • Refunds may take up to 10 business days to appear in your account, depending on your bank or payment provider.

If more than 15 business days have passed since approval and you have not received your refund, please contact us.

Non-Returnable Items

The following items are not eligible for return:

  • Sale or discounted items

  • Gift cards

  • Items that show signs of wear or misuse

Exchanges

For the fastest resolution, we recommend:

  1. Returning the original item (once approved).

  2. Placing a new order for the desired item.

This ensures quicker processing and availability.

International Orders

For orders shipped outside Australia, return eligibility and shipping responsibility remain the same unless otherwise stated.

Customers are responsible for any customs duties or international return shipping fees.

Policy Updates

GOK Jewelry reserves the right to update or modify this policy at any time. Any changes will be reflected on this page.